Frequently Asked Questions
Answers to your Frequently Asked Questions. If we did not answer your question on this page, please feel free to email or give us a call.
1. Is a deposit required when booking any service?
A 30%non-refundable non-transferable deposit is required when booking any service. Your appointment is not confirmed until the 30% deposit has been paid. Please pay your deposit using PayPal at PayPal.me/contourbodystudio. Specials, premier services, deals, packages and promotions require 100% payment upfront.
2. Appointment Policy
All appointments must be booked in advance. No children or guests are allowed to join you for your appointment. We recommend that you schedule your next service prior to leaving Contour Body Studio. To hold a reservation, we require a credit card number and expiration date at the time of scheduling. Note: We do not accept spa finder gift certificates.
3. Cancelation Policy
All appointments must be canceled at least 48 hours in advance for a 30% booking fee to be transferred to a new date. Please make contact with us via email or by speaking with our front desk associate. Otherwise a charge of 30% of services will be added to the credit card given to hold the appointment. If you cancel the SAME DAY as your appointment, you will be charged 50% of services to the credit card we have on file. If you happen to be a no-show for the appointment, you will be charged 50% for all of the services scheduled for that day. If you are more than 10 minutes late for any reason, your appointment will be canceled and your 30% booking fee will not be transferred.
*Clients who purchase packages must adhere to the 48 hour cancellation notice as well as our 10 minute lateness policy. Cancelling any of your package sessions less than 48 hours in advance reduces the value of the package by $15. Lateness of 10 minutes reduces the package by $15.
Please feel free to extend gratuity as a result of your spa experience. Gratuities are not included in any treatment prices.
5. Are packages transferable/non-refundable?
Packages are non-transferable/non-refundable. Packages expire after 6 months of purchase.
6. Recommendations for best results
For maximum results for any service listed, hydration plays a huge role. We recommend you begin to properly hydrate...drink half your body weight in water days before your treatment as well as days after. During their process, it’s important to refrain from caffeine, alcohol and unhealthy carbohydrates.
7. Health Concerns
Ladies..we are unable to provide Contour Lipo on the abdomen area if your menstrual is on or pregnancy. If you have a cold or your digestive system is impeded ex. Gastritis/constipated let us know immediately.
8. Do you accept CareCredit?
Contour Body Studio does accept CareCredit.
9. COVID19 Protective Measures
We practice proper infection control which includes frequent cleaning & disinfection. These rules require proper disinfection of every non-porous implement prior to use. In addition, consideration of disinfection of common use surfaces such as reception areas, massage tables, treatment devices etc.
Use of personal protective equipment (e.g., gloves, masks, eyewear)
Hand hygiene. Wash hands with soap and water for 30 seconds prior and post treatment to every client. We also have implemented hand washing breaks for employees.
Social Distancing. We prevent large amount of people in our area at the same time. We service clients by appointment only and have installed shields at our reception desk to separate clients from receptionist.